Terms and Conditions

ABOUT THESE TERMS AND CONDITIONS

If you buy with us in our webshop, these terms and conditions give you all the information you need. We have other important terms that we like you to read including our Privacy Policy, Cookie Policy and Terms Of Use.

The formal stuff: e-juicefactory.com is a privat company registered in Sweden and with an adress in Spain.
Our VAT number is SE750913021301, you can check the VAT number (VIES) here.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us:

Telephone: +34 682 929 229

E-mail: info@e-juicefactory.com

USING OUR WEBSITE AND SHOPPING WITH US ONLINE

These terms and conditions are specific when using our website and shopping with us online.

Information on our website
We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

When browsing our website the colours of products may vary depending on a few factors your display settings.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Product availability
All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through our webshop either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Eligibility to order products
You can only purchase from e-juicefactory.com if you are aged 18 or over. You will need an active email address and a telephone number so that we can easily contact you.

Placing your order
Your order counts as an offer to purchase goods from us.

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).

Order acceptance
Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payment
We accept PayPal for orders made online.

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing
Unless otherwise stated all prices shown at IKEA Shop Online are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.

Online
Not all promotions that are offered by e-juicefactory will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

Pricing errors
If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

DELIVERY GENERAL TERMS

About these terms
If you have any further questions please email us for more information.

We sub-contract our Delivery Service to trusted transport service providers, however we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges & providers
We always shoose trusted transport services that can provide a tracking number for your saftey.
Standard rate: 15 EUR
Transport providers
* UPS.com
* DHL.com
* Correos.es

The shipping will be from Spain, Denmark or China, depending on where the product is stored.

Due labeling on our products regarding the european law, we deliver to:
* Spain
* Sweden
* Norway
* Denmark
* United Kingdom
* Iceland

Delivery time
Europe: 2-3 days (Correos.es, DHL.com or UPS.com)

We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.

We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery , please contact us.

Changing the date of delivery
If you would like to change your delivery time or date, please send us an email.

Our liability
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions
Unfortunately we are unable to deliver CBD to countries with restrictions about the product.

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.

Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery providers believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery providers consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However our delivery providers will take reasonable care when delivering the products.

Our delivery providers are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery providers do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery providers will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Important information
When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery providers are not permitted to leave any products that have not been signed for.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items
If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this.  If you notice any damage to items following delivery, please notify e-juicefacotry by email as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date, we recommend that you take photos of the dammage directly for use in your claim. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

RETURNS AND CANCELLATION

You can return new, unopened and unused product(s) within 14 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and with the original packaging. You are responsible for the cost of returning the product(s) unless the product is faulty or not as described. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.

We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

PRODUCT REVIEW

Thanks for your feedback! 

Please note that by submitting a review to our website you will be deemed to have accepted these terms and conditions.

General
We display both positive and negative reviews but all content is moderated to ensure it is appropriate for publication on our website. This means that after you submit your review it will not immediately appear on our website. We reserve the right to accept or reject any product review submitted to us and we may edit the length and/or content of any review as we see fit.

You agree that you will not submit any content:

  • That is false, inaccurate, misleading, defamatory, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, fraudulent or otherwise objectionable;
  • That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • For which you were compensated or granted any consideration by any third party;
  • That violates any local, national or international law;
  • That references other companies or websites;
  • That contains any computer viruses, worms or other potentially damaging computer programmes or files;
  • That includes unsolicited promotions, mass mailings or spamming, political campaigning, advertising or solicitations;
  • That includes the personal information of any third party.

Once your review has been submitted you will not be able to edit it. If you would like to have your review removed from our website, please contact us by email.

We are currently unable to publish reviews that are not written in English.
Personal information
To make sure your review can be published, please do not include any personal information including your full name, contact details or email address.

In order to comply with the law, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider to be necessary or appropriate, including, without limitation, user profile information, IP address and posted reviews. Please refer to our Privacy Policy for further information.

Customer service issues and safety concerns
Please do not use your review to report customer service issues or safety concerns. You can contact us directly here.

Ownership of content
By submitting a review you grant e-juicefactory.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, transferable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such review throughout the world in any media without compensation to you. You acknowledge that we may choose to provide attribution of your comment or review at our discretion. 

Our liability to you
Although we will do our best to moderate all reviews posted, we assume no liability for any reviews posted, stored or uploaded by you or any third party. We will not be held liable for any loss incurred by you as a result of a review published on our website.

OUR LIABILITY

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through e-juicefactory.com, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.

General terms relating to our relationship with you
If you would like more information about e-juicefactory.com, or want to get in touch with us, please send us an email.

Waiver
If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.

Privacy
Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by e-juicefactory.com. Please read the policy, available on our website here, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, e-juicefactory.com is the “Data Controller”.

Disputes
In the event you have a complaint regarding a product or service purchased from e-juicefactory.com, please contact us at info@e-juicefactory.com

Alternatively, if your complaint is regarding products or services purchased from e-juicefactory.com and you are not satisfied with the resolution we have provided,  the EU Online Dispute Resolution platform is available at http://ec.europa.eu/consumers/odr/.

Please note that following submission of your complaint on the EU platform, you will be directed to RetailADR. You may therefore refer your complaint directly to them.