- We gather your data to make your visit experience at e-juicefactory.com the very best, paying attention to your specific wishes and always with total transparency.
- We are transparent and honest about the data we collect about you and the reason why we do it.
- We want to offer you a better experience with e-juicefactory.com and so we are always looking for ways to surprise you. To do so we need to get to know you better and adapt ourselves to your preferences, personal situation and tastes. When we use your personal information to obtain more complete information about you, we do so in accordance with legislation, and when necessary, we’ll ask you for permission to do it.
- We fully understand that your data belongs to you. Therefore, you can tell us at any time if you no longer authorise us to process it.
- We guarantee your security and we process your data in line with European law.
Which personal data do we gather?
The personal data that you usually give us are:
• Your name, address and date of birth.
• Your invoicing address and your delivery address.
• Your telephone number and email address.
• Your information about payments and returns. However, if you manage a payment via our store (Paypal), we won’t keep this information in accordance with current legislation. Your data shall be sent directly via the payment gateway to the payment services provider.
• Any other information you decide to share with us.
Depending on the use of new technologies for different initiatives, we may collect different types of data, which we shall duly inform you about in each case.
Remember that the data you provide us should be sufficient and relevant. If the data you provide us is false, incomplete, inaccurate or out of date, e-juicefactory.com reserves the right to terminate the contracted services or any contract that has been signed.
Who is the controller of your data?
Register as a customer
Payment with Paypal
Why and what do we process your data for?
We use the data you give us in different ways, both when you visit our webshop and via different sections of the website, and other situations such as when:
• You register on our website for newsletter.
• You ask us about our products or order something that requires you to identify yourself.
• You make a purchase in our webshop.
• You ask to be informed about the availability of a product.
• You participate in service quality surveys or give your opinion about e-juicefactory.com products
• You contact the store and you tell us where we can write to you or how we can get in touch with you by phone or email.
• You return a product or make a complaint.
• You participate in a competition, prize draw, or other promotional activity organised by e-juicefactory.com.
• You register for an activity at the store.
As you can see, we can process your data for different purposes. You can choose what we use your data for. However, we should inform you that there are some purposes that are necessary for us to provide the services you ask us for or to complete your purchase and to be able to identify you:
Purposes related to contracting:
We need your data to manage your orders for items that you have selected in our store, or if you want to shop items from e-juicefactory.com or contract one us for services online at the website. We keep the information in case we need to check that you have bought or contracted something with us at a particular time. In such cases we only collect basic and contact data. If you do not provide it, we won’t be able to offer you the contracted service or locate you when the item you have ordered arrives.
Purposes that require your consent:
Carrying out marketing campaigns and preparing a marketing profile using automatic means based on your personal preferences, by analysing your shopping habits and history in our webshop at e-juicefactory.com and on our website. This enables us to offer you products from e-juicefactory.com and services and/or third-party products and services with which e-juicefactory.com has come to a partnership agreement, which include but are not limited to payment institutions and the financial sector.
If you give us your consent, we can prepare and/or enrich your profile so as to get to know you better using statistical and mathematical procedures, including obtaining information about you from public sources, such as the promotional census, telephone directories, lists of persons belonging to groups of professionals that only contain data about the name, title, profession, activity, academic qualifications, address and indications as to their membership of the group, daily newspapers, official bulletins and the media.
Your relationship with us shall not be affected if you do not authorise us to process your data for commercial purposes, although we won’t be able to offer you products and services that are specially personalised and adapted to your needs.
When you use our website and fill in the contact forms, we shall collect information about the products that you want to buy, your email address and other data. If you do not complete your order, we may contact you (using the details you gave us) to offer you our help to finish the purchase on our website. This is an optional service and you can choose not to receive this type of message whenever you like by following the link to unsubscribe at the bottom of any message.
Purposes based on the legitimate interests of e-juicefactory.com :
We understands that as a customer you won’t expect us to be interrupting you constantly while you visit e-juicefactory.com or to obtain your consent for each interaction with us that involves processing personal data. We think we can offer you a personalised experience with the our brand and to do this we can:
Send you commercial information about products at e-juicefactory.com , services, promotions or events and recommend products or services similar to the ones you have contracted in the past. These messages shall be sent to you by any channel of contact you’ve provided, preferably by email or other electronic system. We may use algorithms and various automated tools to compile and send out advertising material. However, we do not make decisions on an automated basis when these would have significant consequences for you. We can also offer you advertising on the website that is adapted to your tastes, preferences and interests.
Internally analyse the data and prepare studies, reports and statistics for purely internal use to help us to see how we can improve services, products and our website.
We also understand that its legitimate interest in communicating with its customers and users takes precedence over the right of customers to not have their data processed without prior consent. However, you can always oppose the use of your data for these purposes at any time. Other uses of data based on legitimate interests are:
Prevent fraud in shopping
Serve you and provide you with the Customer service you require to resolve your queries and questions and resolve any issues you might have.
Contact you when we launch a safety warning about one of our products.
Send you quality surveys about the services provided.
Sending invitations to evaluate e-juicefactory.com products
Collect your data when you fill in a complaint or newsletter form.
Purposes based on compliance with our legal obligations:
To comply with the legal obligations that e-juicefactory.com has, we have to manage personal data about invoices and associated documents, and to respond to complaints from customers and from Public Authorities. In some cases we have to provide information to the authorities or third-party companies for auditing purposes. We also have to manage your data to respond to complaints within the legal period and when we supply you with replacement parts for items.
When do you provide us with personal data?
In the webshop:
We are always villing to let you have the best customer service ever. For example, we can help you with homedelivery of any product in the area around Torrevieja, or if you do a special order that we do not have in the local store.
If you contract a service, we record certain types of information about you. We need your address to be able to provide the delivery to your home, along with your email address and telephone number to keep you up to date with scheduled appointments or to see if you’re satisfied with our service. When necessary, we share this information with external service suppliers who manage these services on our behalf. For example, the transport service ( if you do not live in the nearby area) needs to know your name and address to take our products to your home. These external service suppliers can only use your data to provide the service under the conditions agreed with them by e-juicefactory.com.
We keep the data about your shopping so as to answer any questions or manage any complaint about our services.
Participation in a promotion or an event
We sometimes organise promotions, events and mini-events at our store, such as workshops and competitions. It’s important for us to know who is participating for organisational reasons. We also use this data to send you information about the time and place of the event or to send you a reminder just before it takes place, and to contact you to let you know if you are the lucky winner of a prize.
We need additional assistance for some promotions or events, in which case we will share your data with external service providers. These external service providers can only use your data to provide the corresponding service. Therefore, they cannot use this information for their own ends or pass it onto third parties.
Purchases in our webshop
If you make an order via e-mail, the payment will be done with PayPal (paypal.com). For tax reasons, we are obliged to retain the details of each purchase for ten years.
To deliver you the goods, we need your identification due age limit +18, delivery address, email address and telephone number so we can keep you up to date with the delivery. We also store data about your purchases so we can answer any query about the guarantee, along with any other questions or complaints about the product and to show that you have purcased. We store the data for at least five years.
When necessary, we will share this information with external service providers. For example, the transport service (DHL or UPS) needs to know your name and address to take your purcased products to your home. These external service providers can only use your data to provide the corresponding service. Therefore, they cannot use this information for their own ends or pass it onto third parties.
Subscribe to the newsletter
If you want to keep up to date with the new collections, special products, offers and ideas to inspire you, you can subscribe to thickvapor.es newsletter. We will register your name and email address to manage your request.
We keep this profile until you unsubscribe from e-juicefactory.com newsletter.
Every time you receive an newsletter, you have the option to unsubscribe.
Your opinion matters
We like to know what you think about our products and us. You can leave your opinion on our website under every blogpost or comments and ratings about the products.
We will register your name and email address in order to get in contact with you.
e-juicefactory.com uses social networks to keep you up to date with the latest trends and products. You can follow us on Facebook, Instagram
We has set some conditions for the use of social networks, but in any case, you should accept the conditions established by the social network platform itself.
Contact e-juicefactory.com on social networks
If you contact us via social networks with a question, we shall save the message and the name of your account to enable us to answer you.
Which third parties do we share your data with?
In some cases, we send your data (only when necessary) to third parties. However, we will never sell your data to third parties. As we mentioned above, in some situations we work with external service providers. These external service providers can only use your data to provide the corresponding services. Therefore, they cannot use this information for their own ends or pass it onto third parties. We may share the data we gather via cookies with the parties that create them. This is explained in greater detail in our Cookies Policy. The law may also require us to disclose your data to public organisations or other parties. If that’s the case, we will only disclose what is strictly necessary.
- Email processors. (hotmail.com)
- Distribution companies. (correos.es, dhl.com, ups.com)
- Payment providers. (paypal.com, sumup cardreader /only at lokal markets in Torrevieja area/ )
Where is your data stored?
We use a number of applications to obtain and store certain types of data. These applications are subject to strict regulations to ensure your privacy. Most of the data is stored within the European Union. As regards data sent to countries that don’t belong to the EU, we only use companies that offer sufficient protection in line with European legislation. In some cases we have providers that have Binding Corporate Rules or who have joined the “Privacy Shield” framework. Likewise, we use Standard Contractual Clauses to send data to other countries and third parties. If you want to know more about the guarantees we offer in this regard, do not hesitate to contact us.
Security and confidentiality of your data
At e-juicefactory.com we endeavour to guarantee the security of your personal data when it is sent to third parties, and we ensure that these companies respect confidentiality and that they have the right mechanisms to protect it. All such companies are obliged to ensure that the information is processed in accordance with the laws and regulations concerning data privacy.
How long do we keep your data for?
e-juicefactory.com shall keep your data for the time required in order to comply with the purposes for which we gather it (i.e. provide a service or manage a request you make), and to comply with any legal obligation deriving from processing the data in accordance with the data retention policies at thickvapor.es. When they are no longer necessary for the purpose for which they were gathered, they will be deleted whenever possible and when this is not possible, they shall be blocked and kept available for the Courts and Tribunals, or the relevant Public Administrations, in particular the data protection authorities, to comply with any possible responsibilities deriving from processing the data.
Do you have any questions or complaints?
If you want to know what data we store about you, don’t hesitate to ask us. If any data is incorrect, we will change it.
What rights do you have over your data?
Right of access to your personal data
You are entitled to obtain a copy of the personal data that thickvapor.es has about you, about itself and information about how we use it. Generally speaking, such requests are processed at no cost to the data subject.
Right to rectification
You can ask e-juicefactory.com to update or rectify the information that we have about you.
Right to erasure
You can ask us to delete your data, although this may mean that we cannot provide you with a service.
Right to object to and to restrict of processing
You can object to the processing of your personal data or ask for it not to be used for certain purposes.
The right to data portability
Whenever the necessary requirements are complied with, you can ask for your personal data in a commonly used electronic format, and for it to be transmitted to another third party of your choice.
The right to withdraw consent
If you have given your consent to any specific data processing, you should know that you can withdraw your consent at any time.